Store FAQ

Store FAQ

Logging In

Placing Your Order

Shipping and Handling

Returns/exchanges


Logging In

What is the login procedure?

Log in to access adviser-only products. Your username is the email address you provided during the creation of your account. If you did not set a password, if you have forgotten your password, or if you would like to reset your password, please click here.

I've forgotten my password

If you have forgotten your password, please click here to reset it.

If you have any questions or difficulty logging in, please contact us here.

Adviser Login Security

The adviser’s login is to be used only by the adviser. Please do not share your login with anyone, especially students. Your login has full access to your school account including the roster of students as well as the Adviser Online Community. Advisers also receive exclusive access to adviser-only products such as regalia and membership certificates. If you have a co-adviser, they can be added to your record and will be provided their own access.


Placing Your Order

Can I pay by purchase order?

We do not accept purchase orders.

Sole Source Letter

The National Association of Secondary School Principals (NASSP) is the sole source provider for the following:

  • National Honor Society (NHS)
  • National Junior Honor Society (NJHS)
  • National Elementary Honor Society (NEHS)
  • National Association of Student Councils(NASC)

 

The NHS, NJHS, NEHS, NASC, and NASC emblems are registered with the United States Patent Office. This registration prohibits exploitation by persons or companies attempting to use, manufacture or distribute the emblems without special authorization from the National Association of Secondary School Principals.

Please click here to print an official copy of our sole source letter.

The NASSP Store is the only authorized seller of products bearing the official emblems, logos, and insignia of its programs.

Operating hours

The NASSP Sales Office is open Monday–Friday, 8:30 a.m.–5:00 p.m. (ET). Below is a list of the holidays that NASSP observes and will be closed. Please note that our distribution center is closed on these holidays, and shipments will not be made on those days. Our distribution center is still operating and processing orders during our winter break from December 19 to January 2, except on Christmas Eve, Christmas Day, and New Years Day.

Holiday Schedule

Monday, January 1

New Year’s Day

Monday, January 20

Martin Luther King Jr. Day

Monday, February 17

Presidents’ Day

Friday, April 18

Good Friday

Monday, May 26

Memorial Day

Thursday, June 19

Juneteenth

Friday, July 4

Independence Day

Monday, September 1

Labor Day

Monday, October 13

Indigenous Peoples’ Day

Tuesday, November 11

Veterans Day

Thursday, November 27

Thanksgiving Day**

Friday, November 28

Thanksgiving Holiday

December 19, 2025–January 2, 2026

Winter Holiday**

**Wednesday, November 26, early close at 1:00 pm.
*Holidays falling on a Sunday are observed on the following Monday, holidays falling on a Saturday are observed on the Friday before (except during the winter holiday break).

How can I place my order?

Online: Products may be ordered directly online. We accept American Express, Discover, Visa, and MasterCard. (Effective January 15, 2024, NASSP will no longer accept electronic check payments).

Phone:You may also order with a credit card by calling the NASSP Sales Office at 866-647-7253, Monday –Friday, 8:30 a.m.–5:00 p.m., (ET). We accept American Express, Discover, Visa, MasterCard.

Mail: We do not keep purchase orders or quotes on file. Remit your order form or quote and check to:

NASSP
PO Box 640245
Pittsburgh PA 15264-0245

Note: Checks received without a copy of the order form or invoice quote will be refunded.

How can I get a copy of a W-9?

You can download a W-9 form here.

Tax Exempt Customers

NASSP is required to collect sales tax on taxable items shipped to customers in AZ, CO, CT, DC, FL, GA, HI, IL, LA, MA, MD, MI, MN, NC, NE, NJ, NY, OH, PA, TN, TX, VA, WA, and WV. If your school or organization is tax exempt, please email a copy of your valid tax exemption certificate to taxexempt@nassp.org to ensure that no tax will be charged to your orders. Once your form is processed you will receive an email response. When the form is submitted, please be sure to include the name of the school that the certificate is being submitted for (as some certificates only have the district’s name on it). This will prevent sales tax on eligible purchases and keep our records updated.

If you are paying with a school credit card and want to expedite your sales order, you can proceed with paying your order, including sales tax. Then, submit the tax-exempt form and sales order # to taxexempt@nassp.org within 30 days for a refund of the sales tax.

For assistance or questions, our dedicated support team is available at taxexempt@nassp.org.

Will I get an invoice with my order?

Invoices are mailed separately from your order. Your invoice should be received a week from the date your order shipped.

How can I get a Quote?

  • Add items to your cart
  • Go to checkout
  • Print the Quote
  • Mail the quote with your check.We do not keep purchase orders or quotes on file.
  • Checks received without a copy of the order form or invoice quote will be refunded.
  • Quotes are valid for 14 calendar days.

Shipping and Handling

Shipping blackout dates: Due to our inventory audit, orders are not shipped during the period between November 26 through December 10. All orders must be placed by 9:00 a.m. (ET) on November 26 for immediate shipment. Orders placed after that time and between November 26 – December 10 will begin shipping on December 11.

Standard Delivery

3-9 business days for delivery from date of order.

Ground/Home Delivery Orders

3-5 business days for delivery from date of order.

2nd day

Orders received prior to Noon EST will ship the same business day. Orders received after Noon EST will ship the next business day. Packages will arrive by 4:30pm to most areas and 8pm to residences. NO WEEKEND or HOLIDAY DELIVERY. Orders received after Noon EST on Friday, will be shipped on Monday.

Overnight

Orders received prior to Noon EST will ship the same business day. Orders received after Noon EST will ship the next business day. Packages will arrive by 4:30pm to most areas and 8pm to residences. NO WEEKEND or HOLIDAY DELIVERY. Orders received after Noon EST on Friday, will be shipped on Monday.

50 states, D.C., and U.S. territories

Please note: There is a very high volume of orders placed in the months of March, April, and May. If you order during this period, please allow up to four weeks for delivery via ground. Additional fees may be applied by local postal service.

50 States, D.C., and U.S. Territories Ground/Home Delivery 2nd Day – guaranteed by End of Business Day (no weekend delivery) Next Day – Standard – guaranteed by End of Business Day (no
weekend delivery)


$0 – $49.99


$9.99


$29.99


$59.99

$50 – $149.99

$15.99

$35.99

$79.99

$150 – $299.99

$19.99

$45.99

$89.99

$300 – $499.99

$24.99

$49.99

$99.99

$500 plus

$29.99

$69.99

$129.99

 

All other countries

All Other Countries International (USPS)
$0 to $49.99 $39.99
$50.00 to $149.99 $49.99
$150.00 to $299.99 $59.99
$300.00 to $499.99 $69.99
$500.00 Plus $89.99
Orders over $10,000.00 Call or email for quote

 

Can I track my order?

The tracking number will be emailed when your order has shipped. The tracking number will be sent to the email address you provided during your purchase process.


Returns/exchanges

What is the return policy?

Return authorization is not necessary. Returns are accepted up to 30 days from the date of delivery. Sale items are not returnable. All returns must be received in resalable condition. Shrink-wrapped items may not be returned if the shrink-wrap has been removed. NASSP does not accept returns from bookstores or universities.

Where do I send my return?

Send returns to:

NASSP c/o Stone Rooster, Inc.
Attn: Merchandise Returns
16 Avenue A
Leetsdale, PA 15056-1304

Please include a copy of the original packing slip and the reason for return. We suggest you ship the return via a traceable method (such as UPS). NASSP is not responsible for returns not received.

Still have questions?

Please contact the NASSP Sales Office at 866-647-7253, Monday–Friday, 8:30 a.m.–5:00 p.m. (ET).

You may also contact the NASSP Sales Office here.

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